Last updated: September 29, 2026
Welcome to caooa.shop.
These Terms of Service (“Terms”) govern your access to and use of caooa.shop, including browsing our website, placing orders, purchasing products, communicating with us and using any related services provided through the online store.
The website and online store are operated by RelyOn Digital A/S.
By accessing our website or placing an order, you agree to these Terms together with any other policies that apply to your purchase, including our Privacy Policy, Return and Refund Policy, Shipping and Delivery Policy and Payment Policy.
Please read these Terms carefully before using our Services.
1. Company Information
The online store caooa.shop is operated by:
Company name: RelyOn Digital A/S
CVR number: 40710973
Registered address:
Kalvebod Brygge 45, 3.
1560 København V
Denmark
Website: caooa.shop
Email: support@caooa.shop
Telephone: +45 58 49 18 23
For the purposes of these Terms, RelyOn Digital A/S may be referred to as “we,” “us,” “our,” or “the Company.”
2. Scope of These Terms
These Terms apply to customers and visitors who:
- Browse caooa.shop;
- View products;
- Add products to a shopping cart;
- Place or manage an order;
- Purchase products;
- Use a payment method displayed during checkout;
- Create or use a customer account, where available;
- Contact customer service;
- Request a cancellation;
- Request a return, exchange or refund; or
- Otherwise use our online store and related services.
Our website, online store, products, customer service functions and related services are collectively referred to as the “Services.”
3. Eligibility to Purchase
By placing an order through our store, you confirm that you are legally capable of entering into a binding purchase contract under the law applicable to you.
If you are under the legal age required to enter into a purchase contract independently, you should only use our Services with the appropriate permission or supervision of a parent or legal guardian.
You agree to provide accurate, current and complete information when placing an order.
4. Product Information
We aim to provide clear and accurate information about products offered through caooa.shop.
Product pages may contain information including:
- Product descriptions;
- Images;
- Specifications;
- Dimensions;
- Features;
- Available variants;
- Availability;
- Prices; and
- Other relevant product information.
We make reasonable efforts to ensure that product information is accurate and current.
However, minor differences may occur between product photographs displayed on a screen and the appearance of the actual product, for example because of screen settings, lighting or normal manufacturing variations.
Nothing in this section limits your statutory rights where a product is defective, materially different from its description or otherwise does not conform to applicable legal requirements.
5. Product Availability
All products are subject to availability.
Adding a product to a shopping cart does not guarantee that the product will remain available until the order has been successfully placed and accepted.
If a product becomes unavailable after an order has been submitted, we may:
- Contact you;
- Offer an appropriate alternative where you agree;
- Cancel the affected item; or
- Cancel the order where necessary.
Where payment has already been collected, any applicable refund will be handled in accordance with our Return and Refund Policy and applicable law.
6. Prices
Product prices displayed on caooa.shop apply at the time an order is submitted, subject to any correction required by applicable law.
The applicable price, currency and final order amount will be displayed before the order is submitted.
Where applicable, checkout may display:
- Product price;
- Quantity;
- Delivery charges;
- Applicable taxes; and
- Total amount due.
We reserve the right to change prices for future orders.
Changes to a product price will not normally affect an order that has already been accepted, except where required to correct an obvious pricing error or where otherwise permitted by applicable law.
7. Orders
When you place an order, you are making an offer to purchase the selected products.
After submitting an order, you may receive an order confirmation containing information such as:
- Order number;
- Products ordered;
- Quantities;
- Total order amount;
- Delivery address;
- Selected payment method; and
- Other relevant order details.
Please review your order information carefully.
If you notice an error in your order, please contact us as soon as possible:
Email: support@caooa.shop
Telephone: +45 58 49 18 23
Receipt of an automated order confirmation does not necessarily mean that we are required to fulfil an order where there is a legitimate reason for cancellation.
8. Order Acceptance and Verification
An order may be subject to reasonable verification before processing or dispatch.
We may verify information such as:
- Customer name;
- Telephone number;
- Email address;
- Delivery address;
- Product availability;
- Order details;
- Payment status, where applicable; and
- Other information reasonably necessary to process the order.
We may reasonably decline, hold or cancel an order where:
- A product is unavailable;
- Order information is materially incorrect;
- Payment cannot be completed or verified where applicable;
- The delivery address cannot reasonably be verified;
- Fraudulent or unauthorized activity is reasonably suspected;
- The order violates applicable law;
- The order appears to have been placed in error; or
- Another legitimate operational reason prevents fulfilment.
Where payment has already been collected and an order is cancelled, any applicable refund will be processed in accordance with our Return and Refund Policy and applicable law.
Any mandatory consumer rights remain unaffected.
9. Payment Methods
The payment methods available for an order are displayed during checkout.
Available payment methods may depend on factors including:
- Customer location;
- Delivery destination;
- Order value;
- Product;
- Currency;
- Payment provider availability; and
- Other checkout settings.
Only payment methods actually displayed during checkout are available for the relevant order.
We do not guarantee that every payment method will be available for every customer, destination or order.
Customers should complete payment only through the payment options presented through the official caooa.shop checkout or through a payment process expressly connected with their order.
Additional information regarding payments is provided in our separate Payment Policy.
10. Payment Processing and Security
Depending on the payment method selected during checkout, payment may be processed by Shopify or an independent payment service provider.
A transaction may be subject to:
- Authorization;
- Verification;
- Security checks;
- Fraud-prevention checks; and
- Confirmation by the relevant payment provider.
Where an advance payment method is used, processing of the order may not begin until the relevant payment has been successfully authorized or confirmed.
We may reasonably delay, decline or cancel an order where:
- Payment authorization fails;
- Payment cannot reasonably be verified;
- The transaction appears unauthorized;
- Fraudulent activity is reasonably suspected;
- Order information is materially inconsistent; or
- Processing the transaction would violate applicable law.
We will never ask customers to send online banking passwords, payment-account passwords, PIN codes or other unnecessary confidential authentication credentials by email.
11. Order Cancellation
If you wish to cancel an order, please contact us as soon as possible.
Email: support@caooa.shop
Telephone: +45 58 49 18 23
Where an electronic cancellation function is available through your customer account or order page, you may also submit a cancellation request through that function.
If the order has not yet been dispatched, we will make reasonable efforts to process the cancellation.
If the order has already been dispatched, it may no longer be possible to stop the shipment.
Where payment has already been collected for a successfully cancelled order, any applicable refund will be processed in accordance with our Return and Refund Policy and applicable law.
This section does not affect any statutory cancellation or withdrawal rights available to you.
12. Shipping and Delivery
Orders are delivered according to the shipping options available for the relevant order and the arrangements described in our Shipping and Delivery Policy.
Available delivery destinations, shipping methods, shipping charges and estimated delivery times may depend on:
- Delivery destination;
- Postal code;
- Product;
- Product availability;
- Order details;
- Carrier coverage;
- Delivery method; and
- Current shipping settings.
Where applicable, available shipping options and charges will be displayed during checkout.
Delivery estimates are not guarantees and may occasionally be affected by circumstances including:
- Carrier delays;
- Public holidays;
- Severe weather;
- Transportation disruptions;
- Customs procedures where applicable;
- Incorrect delivery information;
- Failed delivery attempts; or
- Other circumstances outside our reasonable control.
Please review our separate Shipping and Delivery Policy for additional information.
13. Delivery Information
Customers are responsible for providing accurate and complete information reasonably necessary for delivery.
This may include:
- Correct recipient name;
- Complete delivery address;
- Correct postal code;
- Valid telephone number; and
- Other information reasonably required by the relevant delivery provider.
Please contact us promptly if you notice an error in your delivery information.
If an order has already been dispatched, we cannot guarantee that the delivery address can be changed.
Where permitted by applicable law, reasonable additional costs resulting directly from materially incorrect information supplied by the customer may be the customer's responsibility.
14. Failed or Unclaimed Delivery
If delivery cannot be completed, the courier or delivery provider may:
- Attempt redelivery;
- Contact you;
- Provide additional delivery instructions;
- Hold the parcel temporarily at an available collection location; or
- Return the parcel to the sender.
Customers should monitor available tracking information and reasonable communications from the relevant delivery provider.
If your parcel is returned because delivery could not be completed, please contact us.
Refusing delivery or failing to collect a parcel does not necessarily constitute a valid exercise of a statutory withdrawal right.
If you wish to cancel or withdraw from an eligible order, please communicate your decision directly to us.
Where permitted by applicable law, reasonable additional costs resulting from an unjustified refusal, incorrect delivery information or failure to collect a parcel may be the customer's responsibility.
Mandatory consumer rights remain unaffected.
15. Returns and Refunds
Returns, exchanges and refunds are governed by our separate Return and Refund Policy.
We offer a voluntary 30-day return period for eligible products, subject to the conditions stated in that policy.
Customers may also have additional statutory rights depending on their location.
Where applicable, consumers in the European Union or European Economic Area may have a statutory 14-day right of withdrawal for eligible distance contracts, subject to applicable legal conditions and exceptions.
Our voluntary return policy does not replace, restrict or reduce mandatory statutory consumer rights.
Please review our Return and Refund Policy before returning a product.
16. Refunds
Where a refund is approved, we will process it in accordance with our Return and Refund Policy and applicable consumer law.
Where possible and appropriate, refunds will normally be processed using the original payment method.
Where a refund cannot reasonably be returned through the original payment method, another legally appropriate refund method may be arranged.
The time required for a refund to appear after it has been processed may depend on the relevant bank, payment provider or financial institution.
We do not charge a separate refund processing fee.
17. Damaged, Defective or Incorrect Products
Please inspect products as soon as reasonably possible after delivery.
If a product is:
- Damaged;
- Defective;
- Incorrect;
- Missing important components or accessories; or
- Otherwise materially different from the order,
please contact:
Email: support@caooa.shop
We may reasonably request information such as:
- Order number;
- Description of the issue;
- Photographs;
- Video where relevant;
- Packaging photographs; and
- Shipping-label information.
Where an issue is confirmed, we will provide an appropriate remedy according to our Return and Refund Policy and applicable consumer law.
Depending on the circumstances and applicable law, remedies may include:
- Repair;
- Replacement;
- Return;
- Price reduction; or
- Refund.
18. Statutory Consumer Rights
Nothing in these Terms is intended to exclude, restrict or reduce mandatory consumer rights.
Where applicable consumer law provides rights that cannot legally be excluded or restricted by contract, those rights remain available to the customer.
Where a provision of these Terms conflicts with mandatory consumer protection law, the mandatory legal requirement will prevail to the extent of the conflict.
19. Customer Accounts
Where customer accounts are available, you are responsible for:
- Providing accurate account information;
- Keeping your account information current;
- Protecting your login credentials; and
- Preventing unauthorized access to your account.
You should notify us promptly if you believe your account has been accessed without authorization.
We may reasonably restrict or suspend an account where necessary for:
- Security;
- Fraud prevention;
- Suspected unauthorized activity;
- Violation of these Terms; or
- Another legitimate reason permitted by applicable law.
20. Acceptable Use of the Website
You must not use our website or Services to:
- Violate applicable law;
- Commit or facilitate fraud;
- Submit deliberately false or misleading information;
- Attempt unauthorized access to systems or accounts;
- Introduce malware or malicious code;
- Interfere with website security or operation;
- Use unauthorized automated methods to disrupt or misuse the Services;
- Impersonate another person;
- Infringe intellectual property rights; or
- Engage in conduct intended to damage or disrupt our Services.
We may take reasonable measures to protect the website, customers and our systems against misuse.
21. Intellectual Property
Unless otherwise stated, content appearing on caooa.shop, including:
- Text;
- Product descriptions;
- Graphics;
- Logos;
- Website layout;
- Photographs;
- Videos; and
- Other website content
is owned by, licensed to or otherwise lawfully used by RelyOn Digital A/S or its relevant licensors.
You may use the website for personal shopping and other lawful purposes.
You may not reproduce, distribute, modify, commercially exploit or republish protected website content without authorization where such authorization is legally required.
Nothing in this section limits rights available under applicable copyright, trademark or other intellectual property law.
22. Third-Party Services
Our store may rely on third-party service providers to operate certain functions.
These may include:
- Shopify;
- Payment service providers;
- Banks or payment networks;
- Courier companies;
- Logistics providers;
- Warehousing or fulfilment providers;
- Hosting services;
- Customer support providers;
- Analytics services;
- Fraud-prevention providers; and
- Other technical service providers.
Third-party services may be subject to their own terms, policies and privacy practices.
We are not responsible for independent third-party services to the extent permitted by applicable law.
Nothing in this section limits any liability or consumer right that cannot legally be excluded.
23. Shopify
Our online store operates using the Shopify ecommerce platform.
Shopify provides technical infrastructure that may support functions including:
- Product pages;
- Shopping cart;
- Checkout;
- Customer accounts;
- Order management;
- Payment-related functionality where applicable; and
- Other ecommerce functionality.
Your purchases through caooa.shop remain subject to these Terms and the applicable policies of RelyOn Digital A/S.
24. Privacy
Personal information is handled in accordance with our Privacy Policy and applicable data protection requirements.
Information we may process in connection with the Services includes:
- Identity information;
- Contact information;
- Billing information;
- Delivery information;
- Order and transaction information;
- Payment-related information;
- Return and refund information;
- Customer-service communications; and
- Technical information relating to website use.
Please review our Privacy Policy for additional information about how personal information is collected, used, disclosed and protected.
25. Fraud Prevention and Security
We may conduct reasonable checks designed to protect customers, payment providers, delivery providers and our business from:
- Fraudulent orders;
- Identity misuse;
- Unauthorized transactions;
- Payment fraud;
- Account abuse;
- Incorrect or inconsistent delivery information; and
- Other suspicious activity.
Where reasonably necessary, we may:
- Request additional order confirmation;
- Contact a customer;
- Temporarily hold an order;
- Request reasonable verification;
- Decline an order; or
- Cancel an order.
These measures will be applied consistently with applicable law and do not limit mandatory consumer rights.
26. Website Availability
We aim to keep caooa.shop available and functioning properly.
However, temporary interruptions may occur because of:
- Maintenance;
- Technical problems;
- Hosting issues;
- Software updates;
- Network interruptions;
- Security incidents; or
- Events outside our reasonable control.
We do not guarantee uninterrupted or error-free availability of the website.
This section does not limit any rights that cannot lawfully be excluded.
27. Errors and Inaccuracies
Although we take reasonable care when maintaining our website, errors may occasionally occur in:
- Product descriptions;
- Prices;
- Availability information;
- Images;
- Specifications;
- Promotions; or
- Other website content.
Where an error is identified, we may correct it.
If an error materially affects an order already placed, we will contact the customer where appropriate and handle the matter in accordance with applicable law.
Nothing in this section permits us to remove or restrict mandatory consumer rights.
28. Promotions and Discount Offers
Where promotions, discount codes or special offers are available, additional conditions may apply.
Unless otherwise stated:
- Discounts may not be combinable;
- Promotional offers may have an expiry date;
- Eligibility restrictions may apply; and
- Promotions may be modified or withdrawn for future orders.
Any applicable promotional conditions will be displayed with the relevant offer where reasonably possible.
Changes to promotions will not remove rights already acquired under an accepted order where applicable law provides otherwise.
29. Limitation of Liability
Nothing in these Terms excludes or limits liability where doing so would be prohibited by applicable law.
To the extent permitted by law, we are not responsible for losses caused solely by:
- Customer misuse of a product;
- Unauthorized modification of a product;
- Failure to follow applicable product instructions;
- Materially incorrect information supplied by the customer;
- Independent third-party conduct outside our reasonable control; or
- Events that could not reasonably have been prevented by us.
This provision does not affect liability for defective products, statutory guarantees, mandatory consumer rights or any other liability that cannot legally be excluded or limited.
30. Events Outside Our Reasonable Control
We will not be responsible for a delay or failure to perform an obligation where performance is prevented or materially delayed by circumstances outside our reasonable control, to the extent permitted by applicable law.
Such circumstances may include:
- Natural disasters;
- Severe weather;
- Fire;
- Flood;
- Epidemics or public-health emergencies;
- War or civil disturbance;
- Government restrictions;
- Transport disruptions;
- Courier network interruptions;
- Major telecommunications failures; or
- Other comparable events outside our reasonable control.
Where such an event occurs, we will take reasonable steps to minimize disruption where reasonably possible.
Mandatory consumer rights remain unaffected.
31. Changes to the Services
We may reasonably modify, update or discontinue parts of the website or Services from time to time.
Changes may be made because of:
- Business requirements;
- Product availability;
- Technical improvements;
- Security requirements;
- Changes to Shopify functionality;
- Changes to payment services;
- Changes to delivery arrangements; or
- Legal or regulatory requirements.
Changes will not reduce mandatory rights that apply to existing customer contracts.
32. Changes to These Terms
We may update these Terms from time to time.
Reasons may include changes to:
- Our business operations;
- Payment arrangements;
- Delivery processes;
- Return procedures;
- Shopify functionality;
- Applicable law; or
- Regulatory requirements.
The latest version will be published on caooa.shop.
The “Last updated” date shown at the beginning of these Terms indicates the date of the latest version.
Updated Terms generally apply to future use of the website and future orders unless applicable law provides otherwise.
33. Governing Law
These Terms are governed by the laws applicable to RelyOn Digital A/S as a company registered in Denmark, subject to any mandatory consumer protection laws that apply to the customer.
If you are a consumer residing in another country, nothing in these Terms deprives you of mandatory consumer protections that apply under the law of your habitual residence where those protections cannot legally be excluded.
34. Disputes and Complaints
If you have a complaint concerning:
- An order;
- Product;
- Payment;
- Delivery;
- Return;
- Exchange;
- Refund; or
- Another matter relating to our Services,
please contact us first so that we can review the issue and attempt to resolve it.
Email: support@caooa.shop
Telephone: +45 58 49 18 23
Nothing in this section prevents a consumer from exercising any applicable legal right to submit a complaint, seek assistance from a competent consumer protection body or bring a claim before a competent court.
35. Severability
If any provision of these Terms is found to be invalid, unlawful or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.
The affected provision will be interpreted or adjusted only to the extent reasonably necessary to make it lawful and enforceable.
36. Entire Agreement
These Terms, together with the policies and information applicable to your order, form the contractual framework governing your use of our Services and purchases through caooa.shop.
Relevant policies may include:
- Return and Refund Policy;
- Privacy Policy;
- Shipping and Delivery Policy;
- Payment Policy; and
- Other policies clearly presented through the store.
If mandatory law conflicts with any contractual provision, the applicable mandatory law will prevail.
37. Contact Information
For questions about these Terms, your order or our Services, please contact:
RelyOn Digital A/S
CVR number: 40710973
Registered address:
Kalvebod Brygge 45, 3.
1560 København V
Denmark
Website: caooa.shop
Email: support@caooa.shop
Telephone: +45 58 49 18 23