Last updated: September 29, 2026
Welcome to caooa.shop.
caooa.shop is an online store operated by RelyOn Digital A/S, an Aktieselskab (A/S) registered in Denmark under CVR number 40710973.
Our aim is to provide customers with a clear, straightforward and reliable online shopping experience, supported by transparent product information, clear store policies and accessible customer service.
1. Our Company
Company name: RelyOn Digital A/S
CVR number: 40710973
Legal form: Aktieselskab (A/S)
Country of registration: Denmark
Registered address:
Kalvebod Brygge 45, 3.
1560 København V
Denmark
Website: caooa.shop
Email: support@caooa.shop
Telephone: +45 58 49 18 23
RelyOn Digital A/S is registered in Denmark under CVR number 40710973.
2. About caooa.shop
caooa.shop is the online store operated by RelyOn Digital A/S.
Through our online store, customers can browse available products, review product information, place orders and access information relating to payments, shipping, delivery, returns and refunds.
We aim to make important information available before customers place an order so that purchasing decisions can be made with a clear understanding of the relevant product and order conditions.
3. Our Approach
We believe that a clear online shopping experience should provide customers with transparent and accessible information.
Our approach focuses on:
- Clear product information;
- Transparent pricing;
- Clear checkout information;
- Accessible payment information;
- Clear shipping and delivery information;
- Transparent return and refund procedures;
- Accessible company and contact information; and
- Responsive customer support.
We regularly review information published through caooa.shop and may update it where necessary to reflect current store operations.
4. Our Products
Products currently available for purchase are displayed on caooa.shop.
Each product page is intended to provide relevant information about the specific product, which may include:
- Product name;
- Product description;
- Product images;
- Available variants;
- Features or specifications;
- Price;
- Availability; and
- Other relevant product information.
Product selection and availability may change over time.
Customers should review the relevant product page and checkout information before placing an order.
5. Product Information
We make reasonable efforts to present product information clearly and accurately.
Product information may include descriptions, specifications, photographs and other information intended to help customers understand the product before purchasing.
Actual product appearance may vary slightly from photographs because of factors such as screen settings, lighting, product revisions or other reasonable variations.
Where specific product information is important to your purchase decision, please review the relevant product page carefully or contact us before placing your order.
6. Pricing
Current product prices are displayed through caooa.shop.
Prices may change from time to time.
The applicable price and final order information will be displayed through the store and, where applicable, during checkout before the order is submitted.
Any applicable shipping charges, taxes or other order-related amounts will be handled in accordance with the information displayed during checkout and applicable law.
7. Payments
Payment methods available for an order are displayed during checkout.
Only payment methods actually displayed during checkout are available for the relevant order.
Available payment methods may vary depending on factors including:
- Customer location;
- Delivery destination;
- Currency;
- Product;
- Order details;
- Payment provider availability; and
- Current checkout settings.
We do not guarantee that every payment method will be available for every customer or every order.
For additional information, please review our Payment Policy.
8. Shipping and Delivery
Delivery availability depends on the destinations and shipping options currently supported through our online store.
Customers can enter their delivery information during checkout to determine whether delivery is currently available to their location.
Orders are generally processed within 1–2 business days after they have been successfully placed.
After dispatch, estimated delivery is generally 5–7 business days.
Delivery times are estimates and may vary depending on destination, carrier operations, public holidays, weather, transportation disruptions and other relevant circumstances.
Applicable shipping charges, including free shipping where available, will be displayed during checkout.
For complete information, please review our Shipping and Delivery Policy.
9. Returns and Refunds
We want customers to have clear information about returns before purchasing.
We provide a voluntary 30-day return period for eligible products, subject to the conditions described in our Return and Refund Policy.
Where applicable, consumers in the European Union or European Economic Area may also have a statutory 14-day right of withdrawal for eligible distance contracts.
Statutory consumer rights remain unaffected by our voluntary return arrangements.
Refunds are processed in accordance with our Return and Refund Policy and applicable law.
For complete information regarding eligibility, return procedures, return costs and refunds, please review our Return and Refund Policy.
10. Customer Service
Customers may contact us regarding:
- Product information;
- Orders;
- Payments;
- Shipping and delivery;
- Tracking;
- Returns;
- Refunds;
- Damaged or defective products;
- Incorrect or missing products;
- Privacy enquiries; and
- Other customer service matters.
Email: support@caooa.shop
Telephone: +45 58 49 18 23
When contacting us regarding an existing order, please include your order number where possible.
This helps us identify the relevant order and respond more efficiently.
11. Clear Store Information
We aim to provide customers with clear information about the business operating caooa.shop.
Our company information and customer service contact details are published through our website so that customers can identify and contact the business responsible for operating the online store.
Our relevant store policies include:
- Terms of Service;
- Privacy Policy;
- Return and Refund Policy;
- Shipping and Delivery Policy;
- Payment Policy;
- Legal Notice;
- Contact Information; and
- Frequently Asked Questions (FAQ).
Customers should review the relevant policies before placing an order.
12. Privacy and Data Protection
We respect the privacy of our customers and website visitors.
Personal information may be processed where reasonably necessary for purposes including:
- Processing orders;
- Processing payments;
- Arranging shipping and delivery;
- Providing customer service;
- Handling returns and refunds;
- Maintaining website security;
- Preventing fraud; and
- Complying with applicable legal obligations.
For complete information regarding the collection, use, disclosure and protection of personal information, please review our Privacy Policy.
13. Consumer Rights
Nothing in our Company Profile or store policies is intended to exclude, restrict or reduce mandatory consumer rights.
Depending on the customer's location and applicable law, customers may have statutory rights concerning:
- Product conformity;
- Delivery;
- Cancellation;
- Withdrawal;
- Returns;
- Refunds;
- Defective products; and
- Other consumer protection matters.
Where a provision of our store policies conflicts with mandatory applicable consumer law, the mandatory legal requirement will prevail to the extent of that conflict.
14. Our Commitment
Our objective is to operate caooa.shop with clear information and transparent customer-facing policies.
We aim to:
- Present products clearly;
- Display relevant pricing information;
- Provide clear checkout information;
- Explain available payment arrangements;
- Provide understandable shipping and delivery information;
- Maintain transparent return and refund procedures;
- Make our business identity and contact details accessible; and
- Respond to customer enquiries as reasonably possible.
If you have a question about a product, order or store policy, please contact us before placing an order or whenever you require assistance.
15. Contact Us
For questions about caooa.shop, our products, orders or store policies, please contact:
RelyOn Digital A/S
CVR number: 40710973
Registered address:
Kalvebod Brygge 45, 3.
1560 København V
Denmark
Website: caooa.shop
Email: support@caooa.shop
Telephone: +45 58 49 18 23