Privacy Policy

Last updated: September 29, 2026

This Privacy Policy explains how RelyOn Digital A/S (“we,” “us,” “our,” or the “Company”) collects, uses, stores, shares and protects personal information when you visit caooa.shop, place an order, contact us or otherwise use our online store and related services.

Please read this Privacy Policy carefully before using our website or providing personal information.

1. Company Information

The online store caooa.shop is operated by:

Company name: RelyOn Digital A/S
CVR number: 40710973

Registered address:
Kalvebod Brygge 45, 3.
1560 København V
Denmark

Website: caooa.shop
Email: support@caooa.shop
Telephone: +45 58 49 18 23

For applicable data protection purposes, RelyOn Digital A/S generally acts as the data controller for personal information processed in connection with our online store and Services, except where another service provider acts as an independent controller.

2. Scope of This Privacy Policy

This Privacy Policy applies when you:

• Visit or browse caooa.shop;
• Create or manage a customer account, where available;
• Add products to your shopping cart;
• Place or manage an order;
• Make a payment;
• Provide billing, delivery or contact information;
• Request delivery;
• Contact customer support;
• Request a cancellation, return, exchange or refund;
• Subscribe to marketing communications, where available;
• Submit a review, message or other content;
• Interact with our advertisements; or
• Otherwise communicate or interact with our website and Services.

Our website, online store, products, customer support functions and related services are collectively referred to as the “Services.”

3. Personal Information We Collect

The personal information we collect depends on how you interact with our Services.

3.1 Identity and Contact Information

We may collect:

• Full name;
• Billing address;
• Shipping address;
• Postal code;
• City;
• Country;
• Email address;
• Telephone number;
• Customer or account identifier;
• Communication preferences; and
• Other contact or identity information you voluntarily provide.

3.2 Order and Transaction Information

When you place or manage an order, we may collect information including:

• Products ordered;
• Order number;
• Product quantities;
• Selected product models, variations or specifications;
• Purchase price;
• Order status;
• Delivery status;
• Tracking information;
• Cancellation information;
• Return information;
• Exchange information;
• Refund information; and
• Communications concerning your order.

3.3 Payment Information

Depending on the payment method available and selected during checkout, we or our payment service providers may process information including:

• Selected payment method;
• Payment status;
• Billing information;
• Transaction amount;
• Transaction identifiers;
• Partial payment card information where applicable; and
• Payment confirmation information.

Complete payment card information may be processed directly by Shopify, banks, card networks or independent payment service providers rather than stored by us.

Only payment methods actually displayed during checkout are available for the relevant order.

We do not require customers to send payment passwords, online banking passwords, PIN codes, complete card security credentials or other confidential authentication information to us by email.

3.4 Customer Account Information

Where customer accounts are available, we may collect:

• Account name;
• Email address;
• Telephone number;
• Login information;
• Authentication information;
• Saved addresses;
• Account preferences;
• Communication preferences; and
• Order history.

You are responsible for keeping your login information confidential and for notifying us if you believe your account has been accessed without authorization.

3.5 Customer Support Information

When you contact us, we may collect:

• Your name;
• Email address;
• Telephone number;
• Order number;
• Product information;
• Messages and correspondence;
• Complaint details;
• Return or refund reasons;
• Photographs;
• Videos; and
• Other information you voluntarily provide.

Photographs or videos may be requested where reasonably necessary to investigate damaged, defective, incorrect or incomplete orders.

3.6 Device and Technical Information

When you use caooa.shop, certain information may be collected automatically, including:

• IP address;
• Browser type;
• Browser language;
• Device type;
• Operating system;
• Device identifiers;
• Pages viewed;
• Date and time of access;
• Referring website;
• Session information;
• Click and navigation information;
• Cookie identifiers;
• Approximate location derived from technical information such as your IP address;
• Network information; and
• Website performance or error information.

3.7 Marketing and Preference Information

Where applicable, we may collect information about:

• Marketing preferences;
• Product interests;
• Products viewed;
• Products purchased;
• Advertising interactions;
• Email engagement;
• Promotional campaign participation; and
• Customer satisfaction information.

4. Refund Payment Information

If a refund is approved, we may process information reasonably necessary to arrange and complete the refund.

Where possible and appropriate, refunds will normally be processed using the original payment method. Where this is not possible, another legally appropriate refund method may be arranged.

Depending on the applicable refund method, we may process:

• Account holder name;
• Payment or transaction information;
• Order number;
• Refund amount; and
• Other information reasonably necessary to complete the refund.

We will never request:

• Online banking passwords;
• PIN codes;
• Account login passwords;
• Complete card security credentials;
• Security authentication codes; or
• Other unnecessary confidential authentication information.

Refund-related information will only be used for legitimate purposes connected with processing the relevant refund and maintaining appropriate financial and transaction records.

5. How We Collect Personal Information

We may collect personal information in several ways.

Information You Provide Directly

You may provide information when you:

• Place an order;
• Create an account;
• Complete a form;
• Provide billing or shipping information;
• Make or manage a payment;
• Contact customer support;
• Request a cancellation;
• Request a return, exchange or refund;
• Submit a review;
• Subscribe to marketing communications; or
• Otherwise communicate with us.

Information Collected Automatically

Certain information may be collected automatically through technologies such as:

• Cookies;
• Pixels;
• Tags;
• Server logs;
• Device identifiers;
• Analytics technologies;
• Security tools; and
• Similar technologies.

Information Received from Service Providers

We may receive information from companies that assist us with:

• Website hosting;
• E-commerce services;
• Payment processing;
• Fraud prevention;
• Order fulfilment;
• Warehousing;
• Shipping and delivery;
• Customer support;
• Analytics;
• Advertising;
• Marketing; and
• Technical services.

6. How We Use Personal Information

We may use personal information to:

• Operate and maintain our online store;
• Process and confirm orders;
• Process or verify payments;
• Verify transactions;
• Arrange order fulfilment;
• Ship and deliver products;
• Provide tracking information;
• Communicate about your order;
• Manage customer accounts;
• Provide customer support;
• Respond to questions;
• Manage complaints;
• Process cancellations;
• Process returns and exchanges;
• Issue and process refunds;
• Investigate damaged, defective, incorrect or incomplete orders;
• Detect and prevent fraud;
• Protect customer accounts;
• Protect our website and systems;
• Improve our Services;
• Understand how customers use our website;
• Improve products and customer service;
• Personalize the shopping experience where appropriate;
• Measure website performance;
• Send service-related communications;
• Send marketing communications where legally permitted;
• Measure advertising performance;
• Maintain accounting and transaction records;
• Comply with tax and legal requirements;
• Establish, exercise or defend legal claims; and
• Protect the rights, property and safety of our customers, Company and service providers.

7. Legal Bases for Processing

Where applicable data protection law, including the General Data Protection Regulation (“GDPR”), requires a lawful basis for processing, we may rely on one or more of the following.

Performance of a Contract

We may process personal information where necessary to:

• Accept and process your order;
• Receive or process payment;
• Deliver your products;
• Provide customer support;
• Process cancellations;
• Process returns or exchanges;
• Process refunds; or
• Perform other obligations arising from our contract with you.

Compliance With Legal Obligations

We may process or retain information where necessary to comply with:

• Accounting requirements;
• Tax obligations;
• Consumer protection laws;
• Fraud-prevention obligations;
• Court orders;
• Regulatory requests; or
• Other applicable legal requirements.

Legitimate Interests

Where permitted by law, we may process personal information for legitimate business interests, including:

• Preventing fraud;
• Maintaining website security;
• Verifying transactions;
• Improving our Services;
• Managing customer relationships;
• Understanding business performance;
• Responding to customer enquiries; and
• Protecting or defending our legal rights.

Where required, we consider whether these interests are outweighed by your rights and freedoms.

Consent

Where legally required, we may request your consent before:

• Sending certain marketing communications;
• Using non-essential cookies;
• Activating certain advertising technologies; or
• Processing information for other optional purposes.

Where processing is based on consent, you may withdraw your consent at any time.

Withdrawal of consent does not affect processing lawfully carried out before consent was withdrawn.

8. Shopify

Our online store uses the Shopify ecommerce platform to provide the technical infrastructure through which products and Services are offered.

Shopify may process certain personal information when you:

• Browse our store;
• Add products to your shopping cart;
• Create an account;
• Complete checkout;
• Place an order; or
• Interact with Shopify-powered features.

Depending on your interaction with our store, Shopify may process information such as:

• Device and browser information;
• IP address;
• Shopping cart information;
• Order information;
• Customer account information; and
• Information necessary to provide ecommerce functionality.

Shopify processes personal information according to its applicable contractual terms, privacy practices and legal obligations.

Depending on the services used, customer information may be processed through Shopify systems or infrastructure located outside your country.

Where required by applicable law, appropriate safeguards may be used for such international data transfers.

9. Payment Service Providers

Payments may be processed by independent payment service providers.

Depending on the payment method actually available and selected during checkout, these providers may process:

• Your name;
• Billing information;
• Payment details;
• Transaction information;
• Device information;
• Fraud-prevention information; and
• Other information necessary to process or secure the payment.

Payment providers may act as independent data controllers for information processed through their systems.

Only payment methods displayed during checkout are available for the relevant order.

You should review the privacy information provided by the payment provider you choose where applicable.

10. Shipping and Delivery Providers

To fulfil and deliver your order, we may share necessary personal information with:

• Shipping companies;
• Postal services;
• Couriers;
• Warehousing providers;
• Fulfilment providers; and
• Delivery tracking providers.

Information shared may include:

• Recipient name;
• Delivery address;
• Postal code;
• Telephone number;
• Email address where necessary;
• Order reference;
• Parcel information; and
• Delivery instructions.

Delivery providers may contact you where necessary to arrange delivery, provide tracking updates or resolve delivery problems.

11. Disclosure of Personal Information

We may share personal information with third parties where reasonably necessary to operate our Services or comply with legal obligations.

Recipients may include:

• Shopify;
• Payment processors;
• Banks;
• Card networks;
• Fraud-prevention providers;
• Shipping and logistics providers;
• Warehousing and fulfilment providers;
• Website hosting providers;
• Cloud service providers;
• Customer support providers;
• Analytics providers;
• Advertising and marketing providers;
• Email service providers;
• Accountants;
• Lawyers;
• Insurers;
• Professional advisers;
• Government authorities;
• Courts;
• Regulators; and
• Law enforcement authorities.

We may also disclose personal information:

• With your permission;
• To complete your order;
• To process or verify a payment;
• To arrange delivery;
• To process a return or refund;
• To investigate suspected fraud;
• To protect our rights or the rights of others;
• To comply with a legal obligation; or
• In connection with a merger, acquisition, restructuring or transfer of business assets.

We do not sell personal information simply for monetary payment to unrelated third-party advertisers.

12. Cookies and Similar Technologies

Our website may use cookies and similar technologies.

Cookies may be used to:

• Keep the website functioning;
• Maintain shopping cart sessions;
• Remember customer preferences;
• Support account login;
• Secure customer accounts;
• Process checkout;
• Detect suspicious activity;
• Analyze website traffic;
• Measure website performance;
• Improve the shopping experience;
• Personalize content; and
• Support advertising and marketing where legally permitted.

Essential Cookies

Certain cookies may be necessary for functions such as:

• Shopping carts;
• Checkout;
• Account authentication;
• Website security;
• Payment processing; and
• Order processing.

These cookies may be required for the website to operate correctly.

Non-Essential Cookies

Where required by applicable law, analytics, advertising or other non-essential cookies will only be activated after appropriate consent has been obtained.

You may be able to manage cookie preferences using:

• Our website cookie controls, where available; or
• Your browser settings.

Disabling certain cookies may affect website functionality.

13. Analytics and Website Performance

We may use analytics services and performance technologies to understand how customers interact with our website.

Analytics information may include:

• Pages viewed;
• Products viewed;
• Session duration;
• Approximate location;
• Browser information;
• Device information;
• Referral sources;
• Website interactions; and
• Website performance or error information.

Where required by applicable law, non-essential analytics technologies will only be used after appropriate consent has been obtained.

We may use this information to improve the performance, usability and security of our Services.

14. Marketing Communications

Where legally permitted, we may send you information concerning:

• Products;
• Special offers;
• Promotions;
• Store updates; and
• Other marketing communications.

Where consent is required by law, we will only send such communications after obtaining valid consent.

You may unsubscribe from promotional communications at any time by:

• Selecting the unsubscribe link in a marketing email; or
• Contacting us at support@caooa.shop.

Even after opting out of marketing communications, you may continue to receive necessary service-related messages concerning:

• Orders;
• Payments;
• Delivery;
• Returns;
• Refunds;
• Account security; or
• Customer support.

15. Advertising

Where permitted by applicable law and subject to any required consent, we may use advertising technologies to:

• Measure advertising performance;
• Understand customer interests;
• Display relevant advertisements;
• Measure conversions; and
• Improve our marketing campaigns.

Advertising providers may use cookies, pixels or similar technologies.

Where legally required, you may manage these technologies through available cookie consent controls.

16. International Data Transfers

Some of our service providers may process personal information outside Denmark or outside the country in which you live.

These providers may include:

• Shopify;
• Payment providers;
• Cloud providers;
• Analytics providers;
• Customer support providers;
• Marketing providers;
• Logistics providers; and
• Other technology providers.

Where personal information is transferred internationally, we will seek to use appropriate safeguards required by applicable data protection law.

Depending on the circumstances, these safeguards may include:

• An applicable adequacy decision;
• Approved contractual safeguards;
• Appropriate technical and organizational security measures; or
• Another legally recognized transfer mechanism.

17. Data Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected or as required by applicable law.

Retention periods may depend on:

• The duration of our customer relationship;
• Order fulfilment requirements;
• Payment and transaction records;
• Delivery records;
• Returns and refund periods;
• Customer support requirements;
• Accounting obligations;
• Tax obligations;
• Fraud-prevention requirements;
• Legal limitation periods;
• Dispute resolution; and
• The need to establish or defend legal claims.

When information is no longer required, we may:

• Delete it;
• Anonymize it; or
• Restrict further processing where appropriate.

18. Security of Personal Information

We use reasonable administrative, organizational and technical measures designed to protect personal information against:

• Unauthorized access;
• Accidental loss;
• Unlawful disclosure;
• Unauthorized alteration;
• Destruction;
• Misuse; and
• Unauthorized processing.

Security measures may include:

• Restricted access;
• Authentication controls;
• Secure hosting;
• Encryption where appropriate;
• Fraud monitoring;
• Security reviews; and
• Controlled access by authorized service providers.

However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

19. Your Responsibilities

You should take reasonable steps to protect your personal information.

You should:

• Provide accurate information;
• Keep account information current;
• Protect your password;
• Avoid sharing login credentials;
• Notify us if you suspect unauthorized access;
• Provide accurate billing and delivery information; and
• Use secure devices and internet connections where reasonably possible.

20. Children and Minors

Our Services are not intended to be independently used by individuals who are legally unable to enter into a purchase contract.

Where applicable, minors should obtain appropriate permission or supervision from a parent or legal guardian before:

• Creating an account;
• Placing an order;
• Providing personal information; or
• Using our Services.

If we become aware that personal information has been collected from a minor without appropriate authorization where such authorization is legally required, we may delete or restrict the information as appropriate.

21. Your Data Protection Rights

Depending on your location, applicable law and the circumstances, you may have the right to:

• Request access to your personal information;
• Request correction of inaccurate information;
• Request completion of incomplete information;
• Request deletion of personal information;
• Request restriction of processing;
• Object to certain processing;
• Object to direct marketing;
• Request portability of eligible personal information;
• Withdraw consent where processing is based on consent; and
• Submit a complaint to a competent data protection supervisory authority.

These rights are not absolute and may be subject to legal conditions and exceptions.

For example, we may need to retain certain information to:

• Complete an order;
• Process a payment or refund;
• Comply with tax or accounting obligations;
• Prevent fraud;
• Resolve disputes; or
• Establish or defend legal claims.

22. Right to Object to Direct Marketing

You may object at any time to the processing of your personal information for direct marketing purposes.

After receiving a valid objection, we will stop using the relevant personal information for direct marketing as required by applicable law.

23. How to Exercise Your Privacy Rights

To exercise an applicable privacy or data protection right, please contact us:

Email: support@caooa.shop
Telephone: +45 58 49 18 23

Please provide sufficient information to allow us to identify you and understand your request.

This may include:

• Your full name;
• Email address;
• Telephone number;
• Order number, where applicable; and
• A clear description of your request.

We may request additional information where reasonably necessary to verify your identity before disclosing, correcting or deleting personal information.

We will respond within the period required by applicable law.

24. Complaints

If you have concerns about how we process your personal information, please contact us first so that we can investigate and respond.

RelyOn Digital A/S
Kalvebod Brygge 45, 3.
1560 København V
Denmark

Email: support@caooa.shop
Telephone: +45 58 49 18 23

Depending on your location and applicable law, you may also have the right to submit a complaint to the competent data protection supervisory authority.

Submitting a complaint to us does not affect any other legal rights or remedies available to you.

25. Third-Party Websites

caooa.shop may contain links to websites, applications or services operated by third parties.

This Privacy Policy applies to personal information processed by RelyOn Digital A/S in connection with our Services.

We are not responsible for the privacy practices, security or content of independent third-party websites.

We recommend reviewing the privacy policy of any third-party website or service before providing personal information.

26. Automated Fraud and Security Checks

We may use reasonable manual or automated checks to help identify:

• Fraudulent or unauthorized orders;
• Payment fraud;
• Suspicious activity;
• Unauthorized account access;
• Incorrect or inconsistent delivery information; and
• Other security risks.

Where an order requires additional verification, we may contact the customer before processing or dispatching the order.

Where permitted by applicable law, we may temporarily hold, review, decline or cancel a transaction where reasonably necessary to prevent fraud, protect customers or comply with legal requirements.

These measures are intended to protect customers, payment providers, delivery partners and our Company.

27. Business Transfers

If our business is involved in a:

• Merger;
• Acquisition;
• Restructuring;
• Financing;
• Sale of assets; or
• Similar business transaction,

personal information may be disclosed or transferred to relevant parties as part of the transaction, subject to applicable law.

28. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

• Changes in applicable law;
• Regulatory guidance;
• Changes to our Services;
• Changes to payment or delivery systems;
• Changes to Shopify or other service providers;
• Changes to security practices;
• Changes to our business operations; or
• Other legitimate operational requirements.

The latest version will be published on caooa.shop.

The “Last updated” date at the beginning of this Privacy Policy indicates when the latest version became effective.

Where required by applicable law, we may provide additional notice of material changes.

29. Contact Information

If you have questions about this Privacy Policy, how we process your personal information or how to exercise your privacy rights, please contact:

RelyOn Digital A/S
CVR number: 40710973

Registered address:
Kalvebod Brygge 45, 3.
1560 København V
Denmark

Website: caooa.shop
Email: support@caooa.shop
Telephone: +45 58 49 18 23