Last updated: September 29, 2026
This Shipping and Delivery Policy explains the shipping, order processing and delivery arrangements applicable to orders placed through caooa.shop.
The online store is operated by RelyOn Digital A/S.
Please review this Policy before placing an order.
1. Company Information
The online store caooa.shop is operated by:
Company name: RelyOn Digital A/S
CVR number: 40710973
Registered address:
Kalvebod Brygge 45, 3.
1560 København V
Denmark
Website: caooa.shop
Email: support@caooa.shop
Telephone: +45 58 49 18 23
For the purposes of this Policy, RelyOn Digital A/S may be referred to as “we,” “us,” “our,” or “the Company.”
2. Delivery Availability
We provide delivery to destinations available through our online store.
Delivery availability may depend on:
- Destination country;
- Delivery address;
- Postal code;
- Product availability;
- Order details;
- Courier or carrier coverage;
- Delivery restrictions; and
- Available shipping services.
The destinations currently available for a specific order are determined by the delivery options shown during checkout.
Please enter your delivery address during checkout to confirm whether delivery is currently available to your location.
If delivery is unavailable to a particular destination or address, the order may not be accepted or we may contact you before dispatch.
Supported delivery destinations may change from time to time.
3. Order Processing Time
Orders are generally processed within 1–2 business days after the order has been successfully placed.
Business days generally exclude weekends and applicable public holidays.
Processing time refers to the time required to:
- Confirm order details;
- Confirm product availability;
- Verify delivery information where necessary;
- Complete any reasonable order or security checks;
- Prepare the order for shipment; and
- Hand the parcel to the relevant carrier or delivery provider.
Processing time is separate from transportation and delivery time.
Orders placed during weekends or public holidays will normally begin processing on the next applicable business day.
Processing may occasionally take longer during:
- Public holidays;
- Promotional periods;
- High order volumes;
- Product availability issues;
- Security or order verification;
- Technical disruptions; or
- Other exceptional circumstances.
If a material delay occurs before dispatch, we may contact you using the contact information provided with your order.
4. Estimated Delivery Time
After dispatch, estimated delivery time is generally:
5–7 business days
This is an estimated delivery period and not a guaranteed delivery date.
The estimated delivery period begins after the order has been dispatched and does not include the initial 1–2 business day processing period.
Actual delivery times may vary depending on:
- Destination;
- Carrier operations;
- Public holidays;
- Severe weather;
- Transportation disruptions;
- Customs procedures where applicable;
- High delivery volumes;
- Incorrect or incomplete delivery information;
- Failed delivery attempts; or
- Other circumstances outside our reasonable control.
Where a different or more specific estimated delivery period is displayed during checkout or otherwise provided for a particular order, customers should review that information before completing the purchase.
5. Shipping Costs
Applicable shipping charges, if any, are displayed during checkout before the order is submitted.
Shipping charges may depend on:
- Delivery destination;
- Product;
- Order value;
- Parcel size or weight;
- Delivery method; and
- Current shipping arrangements.
Where free shipping is available for an order, the checkout will display the applicable shipping charge as free or zero-cost.
Where an additional or optional delivery service is available, any applicable charge will be displayed before the order is submitted.
Customers should review the final shipping charge displayed during checkout before completing an order.
6. Order Confirmation
After successfully placing an order, customers will normally receive an order confirmation using the email address or other contact information provided during checkout.
The order confirmation may include:
- Order number;
- Products ordered;
- Product quantities;
- Total order amount;
- Delivery information;
- Selected payment method; and
- Other relevant order details.
Please review your order confirmation carefully.
If you notice an error, please contact us as soon as possible:
Email: support@caooa.shop
Telephone: +45 58 49 18 23
7. Order Verification
Certain orders may be subject to reasonable verification before dispatch.
Verification may include confirming:
- Customer name;
- Telephone number;
- Email address;
- Delivery address;
- Postal code;
- Products ordered;
- Order details;
- Product availability; and
- Payment or transaction status where applicable.
We may contact you where additional confirmation is reasonably required.
If material order information cannot reasonably be verified, processing or dispatch may be delayed.
Where reasonably necessary and permitted by applicable law, an order may be cancelled if it cannot be fulfilled or adequately verified.
If payment has already been collected for an order that is subsequently cancelled, any applicable refund will be processed in accordance with our Return and Refund Policy and applicable law.
8. Shipping Confirmation
Once an order has been dispatched, customers may receive a shipping confirmation using the contact information provided during checkout.
Where available, the shipping confirmation may include:
- Carrier or courier name;
- Tracking number;
- Tracking link;
- Dispatch date; and
- Other relevant delivery information.
Not every shipment or delivery provider necessarily provides real-time tracking.
9. Order Tracking
Where tracking information is available, customers can use the tracking number or tracking link provided to monitor delivery status.
Tracking information may sometimes require approximately 24–48 hours after dispatch to become active or update in the carrier's system.
If your tracking information does not update for an extended period, please contact:
Email: support@caooa.shop
Please include your order number so that we can review the shipment.
10. Accurate Delivery Information
Customers are responsible for providing complete and accurate delivery information when placing an order.
Please carefully check:
- Recipient name;
- Street address;
- Building or apartment number where applicable;
- Postal code;
- City;
- Country;
- Telephone number; and
- Other relevant delivery details.
Incorrect or incomplete information may result in:
- Processing delays;
- Delivery delays;
- Failed delivery attempts;
- Parcels being returned to the sender; or
- Other delivery difficulties.
If you notice an error after placing your order, please contact us as soon as possible.
11. Changing a Delivery Address
If you need to change your delivery address, please contact:
Email: support@caooa.shop
as soon as possible.
If the order has not yet been dispatched, we will make reasonable efforts to update the delivery information.
Once an order has been dispatched, we cannot guarantee that the delivery address can be changed.
The relevant carrier or delivery provider may have its own procedures and restrictions regarding address changes after dispatch.
12. Delivery Attempts
The carrier or courier may contact you before or during delivery using the telephone number, email address or other contact information supplied with the order.
If nobody is available to receive the parcel, the carrier may:
- Attempt delivery again;
- Contact the recipient;
- Provide additional delivery instructions;
- Deliver the parcel to an available collection point where applicable;
- Hold the parcel temporarily; or
- Return the parcel to the sender.
Customers should follow reasonable delivery instructions provided by the carrier.
13. Failed or Unclaimed Delivery
A delivery may fail because of circumstances including:
- Incorrect or incomplete address;
- Incorrect postal code;
- Invalid or unreachable telephone number;
- Customer unavailable to receive the parcel;
- Failure to collect the parcel within the carrier's collection period;
- Restricted access to the delivery address; or
- Other delivery-related issues.
If a parcel is returned because delivery could not be completed, please contact us so that we can review the order and determine the appropriate next step.
Refusing a parcel or failing to collect it does not necessarily constitute a valid exercise of a statutory withdrawal right.
If you wish to cancel or withdraw from an eligible order, please contact us directly.
Where permitted by applicable law, reasonable additional costs resulting directly from incorrect delivery information, unjustified refusal or failure to collect a parcel may be the customer's responsibility.
Mandatory consumer rights remain unaffected.
14. Delivery Delays
Although we aim to deliver orders within the estimated delivery period, delays may occasionally occur.
Possible causes include:
- Carrier congestion;
- Public holidays;
- Severe weather;
- Transportation interruptions;
- Logistics network disruptions;
- Customs procedures where applicable;
- High seasonal order volumes;
- Incorrect delivery details;
- Failed delivery attempts; or
- Other circumstances outside our reasonable control.
If the expected delivery period has passed and you have not received your order, please contact:
Email: support@caooa.shop
Please include your order number so that we can investigate the shipment.
15. Lost Parcels
If you believe your parcel may be lost, please first check:
- Available tracking information;
- The delivery address provided with your order;
- Any carrier or courier messages;
- Household members;
- Reception areas;
- Collection points where applicable; and
- Any designated delivery location.
If the parcel still cannot be located, please contact:
Email: support@caooa.shop
Please provide your order number and any relevant delivery or tracking information.
We may investigate the shipment with the relevant carrier or delivery provider.
If the parcel is confirmed as lost, we will provide an appropriate remedy in accordance with our policies and applicable consumer law.
16. Damaged Parcels or Products
Please inspect your parcel and products as soon as reasonably possible after delivery.
If the parcel or product arrives damaged, please contact us promptly:
Email: support@caooa.shop
Where reasonably necessary, please provide:
- Order number;
- Description of the damage;
- Photographs of the product;
- Photographs of the outer packaging;
- Photograph of the shipping label; and
- Video evidence where reasonably relevant.
Please keep the product and original packaging until the matter has been reviewed where reasonably possible.
Once the issue has been reviewed, we will provide an appropriate remedy in accordance with our Return and Refund Policy and applicable consumer law.
Depending on the circumstances, this may include:
- Repair;
- Replacement;
- Return;
- Price reduction; or
- Refund.
17. Incorrect Products
If you receive a product that is different from what you ordered, please contact:
Email: support@caooa.shop
Please provide:
- Order number;
- Description of the issue;
- Photographs of the product received;
- Photographs of the packaging; and
- Photograph of the shipping label where relevant.
Once the issue has been reviewed, we will provide an appropriate remedy in accordance with our Return and Refund Policy and applicable consumer law.
18. Missing Products or Components
If your order arrives with products, accessories or components missing, please contact us promptly:
Email: support@caooa.shop
Where reasonably necessary, please provide:
- Order number;
- Description of the missing item;
- Photographs of the products received;
- Photographs of the packaging; and
- Shipping-label information where relevant.
We will review the shipment and provide an appropriate solution in accordance with our policies and applicable consumer law.
19. Orders Containing Multiple Products
Orders containing multiple products may sometimes be delivered in more than one parcel.
Different products may be dispatched separately depending on:
- Product availability;
- Warehouse location;
- Parcel size;
- Carrier arrangements; or
- Other fulfilment requirements.
Where tracking information is available, separate tracking information may be provided for individual parcels.
Receiving one parcel does not necessarily mean that all products in a multi-product order have been delivered.
If you believe part of your order is missing, please check your shipping confirmation and available tracking information before contacting us.
20. International and Cross-Border Delivery
Where an order is delivered across national borders, additional customs or import procedures may apply.
Depending on the destination and applicable law, an order may be subject to:
- Customs processing;
- Import requirements;
- VAT;
- Customs duties;
- Import taxes; or
- Other charges imposed by government authorities.
Where applicable charges are included in the amount payable through our store, this will be reflected during checkout where reasonably possible.
Where additional charges are imposed independently by customs or government authorities, responsibility for those charges will be determined by applicable law and the information provided during checkout.
Customs procedures may occasionally cause delivery delays outside our reasonable control.
21. Returns After Delivery
If you wish to return a product after delivery, please refer to our separate Return and Refund Policy.
Eligible customers may have:
- Rights under our voluntary 30-day return policy; and
- Additional statutory withdrawal or consumer protection rights where applicable.
Where applicable, consumers in the European Union or European Economic Area may have a statutory 14-day right of withdrawal for eligible distance contracts, subject to applicable legal conditions and exceptions.
Return requests may be submitted using an available return function through the store where provided or by contacting:
Email: support@caooa.shop
Telephone: +45 58 49 18 23
Please review our Return and Refund Policy for complete return instructions.
22. Delivery and Statutory Consumer Rights
Nothing in this Shipping and Delivery Policy is intended to exclude, restrict or reduce mandatory consumer rights.
Where applicable law provides additional rights relating to:
- Late delivery;
- Non-delivery;
- Lost parcels;
- Damaged products;
- Defective products;
- Incorrect products; or
- Other delivery-related issues,
those statutory rights remain unaffected.
Where any provision of this Policy conflicts with mandatory consumer protection law, the applicable mandatory legal requirement will prevail to the extent of the conflict.
23. Events Outside Our Reasonable Control
We are not responsible for delays caused solely by circumstances outside our reasonable control to the extent permitted by applicable law.
Such circumstances may include:
- Severe weather;
- Natural disasters;
- Major transport interruptions;
- Government restrictions;
- Public-health emergencies;
- Courier network failures;
- Strikes;
- Major technical failures; or
- Other comparable events.
Where such an event occurs, we will take reasonable steps to minimize the impact on affected orders where reasonably possible.
This section does not remove or restrict any mandatory rights available to consumers.
24. Customer Responsibilities
To help ensure successful delivery, customers should:
- Provide accurate and complete delivery information;
- Provide valid contact information;
- Review order details before submitting an order;
- Monitor available tracking and delivery communications;
- Be reasonably available to receive or collect the parcel;
- Follow legitimate carrier instructions; and
- Contact us promptly if a delivery issue occurs.
Customers should not provide false or deliberately misleading delivery information.
25. Changes to This Shipping and Delivery Policy
We may update this Shipping and Delivery Policy from time to time where reasonably necessary because of changes to:
- Delivery providers;
- Shipping arrangements;
- Delivery areas;
- Shipping costs;
- Estimated delivery times;
- Order processing procedures;
- Shopify functionality;
- Business operations; or
- Applicable laws or regulations.
The latest version will be published on caooa.shop.
The “Last updated” date shown at the beginning of this Policy indicates when the current version became effective.
Changes to this Policy will not remove mandatory rights that already apply to existing customer orders.
26. Contact Information
For questions regarding shipping, delivery, tracking, lost parcels, damaged parcels or other delivery-related issues, please contact:
RelyOn Digital A/S
CVR number: 40710973
Registered address:
Kalvebod Brygge 45, 3.
1560 København V
Denmark
Website: caooa.shop
Email: support@caooa.shop
Telephone: +45 58 49 18 23