Last updated: September 29, 2026
This Payment Policy explains the payment arrangements applicable to purchases made through caooa.shop.
The website and online store are operated by RelyOn Digital A/S.
Please review this Payment Policy before placing an order.
1. Company Information
The online store caooa.shop is operated by:
Company name: RelyOn Digital A/S
CVR number: 40710973
Registered address:
Kalvebod Brygge 45, 3.
1560 København V
Denmark
Website: caooa.shop
Email: support@caooa.shop
Telephone: +45 58 49 18 23
For the purposes of this Payment Policy, RelyOn Digital A/S may be referred to as “we,” “us,” “our,” or “the Company.”
2. Available Payment Methods
The payment methods available for a particular order are displayed during checkout.
Available payment methods may vary depending on factors including:
- Customer location;
- Delivery destination;
- Currency;
- Product;
- Order value;
- Payment provider availability;
- Technical availability; and
- Current checkout settings.
Only payment methods actually displayed during checkout are available for the relevant order.
A payment method that may have been available for a previous order, another customer or another destination is not guaranteed to be available for every future order.
Please review the available payment options displayed during checkout before submitting your order.
3. Payment Through Checkout
Customers should complete payments only through the payment methods and payment processes presented through the official caooa.shop checkout or otherwise expressly connected with their order.
Depending on the payment method selected, payment may be processed by:
- Shopify;
- A payment service provider;
- A bank;
- A card network;
- A financial institution; or
- Another authorized payment processor.
The relevant payment provider may apply its own terms, authentication procedures, security requirements and privacy practices.
4. Payment Authorization
Depending on the payment method selected during checkout, a transaction may be subject to authorization or verification before an order can be processed.
This may include:
- Payment authorization;
- Identity or security verification;
- Fraud-prevention checks;
- Transaction verification;
- Payment-provider approval; or
- Other reasonable security procedures.
A payment transaction may be declined or remain pending if the relevant payment provider cannot authorize or verify the transaction.
Where payment authorization is required before fulfilment, an order may not be processed or dispatched until the payment has been successfully authorized or confirmed.
5. Order Amount
Before an order is submitted, checkout will display the applicable amount payable for the order.
Depending on the order and destination, this may include:
- Product price;
- Product quantity;
- Discounts where applicable;
- Shipping charges where applicable;
- Taxes where applicable; and
- Total order amount.
Customers should review the final order amount displayed during checkout before submitting an order.
The amount shown in the final checkout summary for the submitted order forms the basis of the amount payable, subject to any correction required by applicable law.
6. Currency
The currency applicable to an order will be displayed through the store or during checkout.
The currency displayed may depend on:
- Customer location;
- Store or market settings;
- Delivery destination; and
- Checkout configuration.
Where a payment provider or financial institution performs a currency conversion, that provider may apply its own exchange rate or currency-conversion terms.
Any independent currency-conversion fee imposed by a customer's bank, payment provider or financial institution is outside our direct control.
7. Payment Status
After placing an order, the payment status may be shown as:
- Authorized;
- Paid;
- Pending;
- Processing;
- Declined;
- Failed;
- Cancelled;
- Refunded; or
- Another status used by the relevant payment provider.
A pending payment does not necessarily mean that the payment has been successfully completed.
Where payment confirmation is required before order processing or dispatch, we may wait until the transaction has been successfully confirmed.
8. Failed or Declined Payments
A payment may fail or be declined for reasons including:
- Incorrect payment information;
- Insufficient funds;
- Payment-provider restrictions;
- Bank or card issuer restrictions;
- Failed authentication;
- Security checks;
- Fraud-prevention measures;
- Technical problems;
- Currency or regional restrictions; or
- Other reasons determined by the relevant payment provider.
If a payment is declined, customers may be able to select another payment method where another option is displayed during checkout.
We do not control the approval or decline decisions made independently by banks, payment providers or financial institutions.
If you believe a payment has been incorrectly declined, you may need to contact the relevant payment provider or financial institution.
9. Pending Payments
Some transactions may temporarily appear as pending while authorization or verification is completed.
A pending transaction does not necessarily mean that an order has been finally accepted or that funds have been permanently collected.
Processing times for pending transactions may depend on the relevant:
- Payment method;
- Bank;
- Payment provider;
- Financial institution; or
- Security review.
Where necessary, we may wait for payment confirmation before processing or dispatching an order.
10. Payment Security
We take reasonable measures to protect payment-related information processed in connection with orders placed through caooa.shop.
Depending on the payment method used, complete payment credentials may be processed directly by Shopify, banks, payment networks or independent payment service providers.
We do not require customers to send confidential payment authentication information through ordinary customer-service communications.
For your security, please do not send us:
- Online banking passwords;
- Payment account passwords;
- PIN codes;
- Complete payment-card numbers;
- Card security codes; or
- Other unnecessary confidential authentication credentials
by email or ordinary customer-service messages.
If we need information to identify a transaction, we may request non-sensitive information such as:
- Order number;
- Customer name;
- Email address;
- Transaction reference;
- Payment status; or
- Other limited information reasonably necessary to investigate the issue.
11. Fraud Prevention and Payment Verification
We may conduct reasonable checks designed to protect customers, payment providers and our business against fraudulent or unauthorized transactions.
Where reasonably necessary, we may:
- Review order information;
- Review transaction status;
- Verify contact information;
- Verify delivery information;
- Request reasonable order confirmation;
- Temporarily hold an order;
- Decline an order; or
- Cancel an order.
An order may be held or cancelled where:
- Payment cannot reasonably be verified;
- A transaction appears unauthorized;
- Material order information is inconsistent;
- Fraudulent activity is reasonably suspected;
- A payment provider declines the transaction; or
- Processing the transaction would violate applicable law.
Any such measures will be applied consistently with applicable law and do not reduce mandatory consumer rights.
12. Order Confirmation
After an order has been successfully submitted, customers may receive an order confirmation.
The confirmation may include:
- Order number;
- Products ordered;
- Quantities;
- Delivery information;
- Selected payment method;
- Order amount; and
- Payment status where applicable.
Please review the order confirmation carefully.
If you believe any payment or order information is incorrect, please contact:
Email: support@caooa.shop
Telephone: +45 58 49 18 23
Please include your order number where available.
13. Duplicate or Incorrect Charges
If you believe that you have been:
- Charged more than once for the same order;
- Charged an incorrect amount; or
- Charged for a transaction you do not recognize,
please contact us promptly:
Email: support@caooa.shop
Please provide your order number and sufficient non-sensitive information for us to identify the transaction.
Where appropriate, we may review the transaction with the relevant payment provider.
Do not send complete card details, PIN codes, passwords or other confidential authentication credentials.
14. Order Cancellation and Payments
If an order is cancelled before fulfilment, the treatment of any payment already made will depend on the payment status and applicable circumstances.
Where payment has already been collected and a refund is due, the refund will be processed in accordance with our Return and Refund Policy and applicable law.
Where a payment authorization has not yet been completed, the transaction may instead be cancelled, reversed or released depending on the relevant payment provider.
The time required for a cancelled authorization or pending amount to disappear may depend on the customer's bank or payment provider.
15. Refunds
Refund eligibility is governed by our Return and Refund Policy and applicable consumer law.
Where a refund is approved, we will process it using an appropriate refund method.
Where possible and appropriate, refunds will normally be processed using the original payment method.
Where a refund cannot reasonably be returned through the original payment method, another legally appropriate refund method may be arranged.
We do not charge a separate refund processing fee.
Once a refund has been processed by us, the time required for the funds to appear may depend on:
- Payment method;
- Bank;
- Card issuer;
- Payment service provider; or
- Financial institution.
Please review our Return and Refund Policy for additional information regarding refund eligibility and processing.
16. Payment Provider Processing Times
Payment authorization, settlement, reversal and refund processing times may vary between payment providers and financial institutions.
We do not control the internal processing times of independent banks or payment service providers.
Where we have successfully initiated a refund or reversal but the transaction has not yet appeared in your account, you may need to allow additional processing time or contact the relevant financial institution.
17. Taxes and Charges
Applicable taxes and charges, where required, will be handled in accordance with applicable law and the information displayed during checkout.
Where applicable, the checkout may display:
- Product price;
- Shipping charges;
- Taxes;
- Discounts; and
- Final order total.
Customers should review the complete order summary before submitting an order.
Any separate charges independently imposed by a customer's bank, payment provider or financial institution, such as certain currency-conversion or banking fees, are outside our direct control.
18. Payment Information and Privacy
Payment-related personal information is processed in accordance with our Privacy Policy and applicable data protection requirements.
Depending on the payment method used, we or our service providers may process information including:
- Selected payment method;
- Payment status;
- Billing information;
- Transaction amount;
- Transaction identifiers;
- Partial payment information where applicable; and
- Payment confirmation information.
Complete payment credentials may be processed directly by Shopify, banks, payment networks or independent payment providers depending on the payment method selected.
For additional information about how personal information is processed, please review our Privacy Policy.
19. Third-Party Payment Services
Where a payment method is provided by an independent third-party provider, use of that payment service may also be subject to the provider's own:
- Terms and conditions;
- Privacy policy;
- Security requirements;
- Authentication procedures; and
- Transaction rules.
We are not responsible for independent payment-provider systems or decisions to the extent permitted by applicable law.
Nothing in this section limits any mandatory rights or responsibilities that cannot legally be excluded.
20. Payment Disputes
If you believe there is a problem with a payment relating to an order placed through caooa.shop, please contact us so that we can review the matter.
Email: support@caooa.shop
Telephone: +45 58 49 18 23
Please provide:
- Order number;
- Customer name;
- Email address used for the order;
- Description of the issue; and
- Relevant transaction information that does not include confidential authentication credentials.
We will review the available information and, where appropriate, work with the relevant payment provider to investigate the matter.
Nothing in this section restricts any rights you may have under applicable consumer, banking or payment-services law.
21. Consumer Rights
Nothing in this Payment Policy is intended to exclude, restrict or reduce mandatory consumer rights.
Where applicable law provides rights relating to:
- Payments;
- Unauthorized transactions;
- Refunds;
- Order cancellations;
- Product returns; or
- Consumer protection,
those rights remain unaffected.
Where a provision of this Payment Policy conflicts with mandatory applicable law, the mandatory legal requirement will prevail to the extent of the conflict.
22. Changes to This Payment Policy
We may update this Payment Policy from time to time where reasonably necessary because of changes to:
- Available payment services;
- Payment providers;
- Checkout functionality;
- Shopify functionality;
- Security procedures;
- Business operations;
- Applicable law; or
- Regulatory requirements.
The latest version will be published on caooa.shop.
The “Last updated” date shown at the beginning of this Payment Policy indicates when the current version was most recently revised.
Changes to this Payment Policy will not remove mandatory rights that already apply to existing customer orders.
23. Contact Information
For questions regarding payments, transactions, payment status, refunds or this Payment Policy, please contact:
RelyOn Digital A/S
CVR number: 40710973
Registered address:
Kalvebod Brygge 45, 3.
1560 København V
Denmark
Website: caooa.shop
Email: support@caooa.shop
Telephone: +45 58 49 18 23