Contact Information

Last updated: September 29, 2026

Thank you for visiting caooa.shop.

The online store caooa.shop is operated by RelyOn Digital A/S.

If you have questions about our products, orders, payments, shipping, delivery, returns, refunds or any other customer service matter, please contact us using the information below.

Customer Service

For general customer service enquiries, please contact:

Email: support@caooa.shop
Telephone: +45 58 49 18 23

You may contact us regarding:

Product information;
Product availability;
Order status;
Order changes or cancellations;
Payment enquiries;
Shipping, delivery and tracking;
Damaged or defective products;
Incorrect or missing products;
Returns and exchanges;
Refunds;
Privacy or data protection enquiries; and
Other questions relating to purchases made through caooa.shop.

Order Enquiries

When contacting us about an existing order, please include your order number whenever possible.

You may also provide:

Your full name;
Email address used for the order;
Telephone number used for the order; and
A short description of your enquiry.

This information helps us identify your order and respond more efficiently.

Please do not send passwords, PIN codes, complete payment-card details or other unnecessary confidential authentication information by email.

Shipping and Delivery Enquiries

For questions about shipping, tracking or delivery, please contact:

Email: support@caooa.shop
Telephone: +45 58 49 18 23

Where relevant, please include:

Your order number;
Recipient name;
Delivery address; and
Details of the delivery issue.

Current delivery availability, processing times, estimated delivery times and shipping charges are described in our separate Shipping and Delivery Policy and, where applicable, displayed during checkout.

Delivery availability may depend on the destination, product, order details and available delivery services.

Payment Enquiries

For questions concerning payments or payment status, please contact:

Email: support@caooa.shop
Telephone: +45 58 49 18 23

The payment methods available for a particular order are displayed during checkout.

Only payment methods actually displayed during checkout are available for the relevant order.

Available payment methods may vary depending on factors such as customer location, delivery destination, currency, order details and payment provider availability.

For payment-related enquiries, please provide your order number and a brief description of the issue where applicable.

For security reasons, please do not send passwords, PIN codes, complete payment-card numbers or other unnecessary confidential payment credentials by email.

Please review our separate Payment Policy for additional information.

Returns and Refunds

For return, exchange or refund requests, please contact:

Email: support@caooa.shop
Telephone: +45 58 49 18 23

Where relevant, please include:

Your order number;
Product concerned;
Reason for the return or refund;
Description of any problem; and
Photographs or videos where reasonably necessary for damaged, defective or incorrect products.

Our store offers a voluntary 30-day return period for eligible products, subject to the conditions stated in our Return and Refund Policy.

Eligible consumers may also have additional statutory cancellation, withdrawal or consumer protection rights depending on their location.

Please review our separate Return and Refund Policy for complete information regarding returns, withdrawal rights, return costs and refunds.

Damaged, Defective or Incorrect Products

If you receive a product that is damaged, defective, incorrect or missing important components, please contact us promptly:

Email: support@caooa.shop

Where relevant, please provide:

Your order number;
Description of the issue;
Photographs of the product;
Photographs of the packaging;
Photograph of the shipping label; and
Video where reasonably necessary.

We will review the information provided and handle the matter in accordance with our Return and Refund Policy and applicable consumer law.

Order Cancellation

If you wish to cancel an order, please contact us as soon as possible:

Email: support@caooa.shop
Telephone: +45 58 49 18 23

If the order has not yet been dispatched, we will make reasonable efforts to process the cancellation.

If the order has already been dispatched, it may no longer be possible to stop the shipment.

This does not affect any statutory cancellation or withdrawal rights that may apply.

Privacy and Data Protection Enquiries

If you have questions regarding your personal information or wish to exercise an applicable privacy or data protection right, please contact:

Email: support@caooa.shop

Please provide sufficient information for us to identify and respond to your request.

For security and privacy purposes, we may request reasonable information to verify your identity before responding to certain requests.

For additional information about how personal information is collected, used, disclosed and protected, please review our Privacy Policy.

Complaints

If you have a complaint concerning:

A product;
Order;
Payment;
Shipping or delivery;
Return;
Exchange;
Refund; or
Another matter relating to your purchase,

please contact us so that we can review the matter.

Email: support@caooa.shop
Telephone: +45 58 49 18 23

Please include your order number where applicable and a clear description of the issue.

We will review customer enquiries and complaints as soon as reasonably possible.

Nothing in this section limits any mandatory consumer rights or any right to contact an appropriate consumer protection authority or other competent body where applicable.